The following terms and conditions do not affect your statutory rights as a consumer. All prices quoted are inclusive of VAT @ 20%  Click4 Limited makes every effort to ensure that prices displayed throughout the Click4Warehouse are correct and current. Should pricing prove incorrect, prior to order processing, Click4 Limited will contact the customer to make them aware of the price difference. Orders placed online or over the telephone do not constitute a confirmed order until Click4 has checked stock availability and processed full payment.

IMPORTANT - NEVER INHALE HELIUM GAS
Never allow yourself or anyone to inhale helium gas either from balloons or directly from a pressurised cylinder. Use helium cylinders in a ventilated area. Inhaling helium reduces and can eliminate oxygen available for breathing. Inhaling helium can result in serious personal injury or death. By ordering helium gas cylinders you are agreeing to use the product responsibly and indicating your understanding of this safety warning.

Advance Delivery Dates
Customers can place orders and specify during Checkout a future delivery date up to 12 months in advance. Our despatch system will automatically schedule your desired delivery.

Last Orders & Next-Day Delivery
Orders must be placed online or by telephone by 5pm the day before delivery is required with correct delivery rate paid or ‘Collection’ specified. The Mon-Fri delivery rate should be selected within the shopping cart if you wish delivery to occur on a weekday, and Saturday delivery rate should be selected for a Saturday delivery. Orders can be placed between 5pm and 5.30pm which we will endeavour to despatch if the courier is still loading.

Payment and Cancellation
Payment is processed securely online in real-time during Checkout by SAGEPAY. Telephone Orders will be securely processed also using SAGEPAY. Statements will show a debit by Click4Warehouse.co.uk

Orders cancelled prior to despatch from Click4 will be refunded in full. If you wish to cancel your order after goods have been despatched (collected by the courier) or delivered then customers must return the goods undamaged, unopened and un-used to Click4 within 7 days of delivery. Customers return goods at their own expense and are liable for losses or damages in transit until the goods are signed for by Click4 Returns. Click4 will then process the customer’s refund if the goods are unopened, undamaged and un-used within 7 days of receipt. Any outbound delivery charge paid by the customer to receive their goods cannot be refunded. Goods returning to Click4 after failed delivery attempts, refused deliveries or cancelled consignments after despatch had occurred will incur the standard £12.95 return fee levied by the courier which will be automatically deducted from any refund due.

Payment can be made in advance of despatch by the following methods: Major credit or debit card including Electron & AMEX or Cheque made payable to Click4 Limited. BACS payments can also be made (please ask Sales Team for details).

CLICK4 Price Promise
Click4 endeavours to always ensure low prices for our Customers. Our mission is to provide Click4 Customers with quality goods and a sense of value for money built upon very high levels of Customer Service and After-Sales support if required. Should you find a more competitive price for goods offered by Click4 elsewhere, please make us aware of your competitor offer (in writing) and Click4 will match or better it. The goods must be of a comparable quantity & or quality standard to qualify.

DISPOSABLE HELIUM CYLINDERS - VERY IMPORTANT - CHECK ON DELIVERY
All cylinders are checked prior to despatch to ensure that the cylinder is full of helium gas, working correctly and fit for purpose. This ensures that Click4 does not send out to customers, empty, damaged or faulty cylinders. Please read the operating instructions supplied with your cylinder carefully. If you require assistance please call 0845 123 5835 immediately.

Use disposable helium cylinders at room temperature. During continuous use, the cylinder may become cold at the bottom. This is a safe reaction. Allow the cylinder to return to room temperature to continue using.

The green cylinder valve on top of each cylinder opens anti-clockwise and closes clockwise. CYLINDERS ARE LIGHTWEIGHT AND NO LIQUID CAN BE HEARD INSIDE. CYLINDERS DO NOT DISPENSE AUTOMATICALLY ONCE THE GREEN VALVE IS OPENED. The black nozzle attached must be depressed to dispense the helium gas. The black nozzle should be pushed downwards, or if this does not work, pushed to the left or right to dispense the gas (one direction will give the best pressure flow). Green cylinder valves after use should be closed by turning clockwise. NEVER FORCE YOUR CYLINDER VALVE IN EITHER DIRECTION. Ensure the cylinder valve is fully open anti-clockwise to maintain full gas-flow.

If you suspect your cylinder is empty or faulty, you must call 0845 123 5835 within 24 hrs of delivery. The cylinder in question can be returned to Click4 by the customer at their expense. Click4 will not collect cylinders and does not cover the return cost. The cylinder will be sent to the manufacturer for testing. In the unlikely event that the cylinder proves to be defective, Click4 will refund the cost of the cylinder and the return postage paid by the customer limited to £8.00 if a postage receipt is provided. Claims that cylinders are empty or faulty made later than 24hrs after delivery, or instances where customers have failed to follow operating instructions or inflation advice from Click4, resulting in a subsequent refund request, will be refused by Click4.

Substitutions
Click4 reserves the right to make substitutions of comparable products should your first choices be out of stock. In this instance, Click4 will attempt to contact the customer to discuss available substitutions. If we have been unable to contact the customer prior to 5.30pm and the goods must be despatched in order to meet a ‘Delivery’ or ‘Use By’ deadline, then we will include the best substitute or refund the out of stock items onto the payment card used to place the order. If substitutions are not required, then customers can return unused and unopened items to Click4 for a refund. Click4 does not cover the return cost.

Manufacturer Warranties
Goods offered with manufacturer warranties are clearly marked.

Charity Discounts
Registered Charities may qualify for a nominal discount. Click4 prices very competitively and so discounts are not always available and will be at the discretion of Click4. Click4 is unable to donate goods and services free of charge.

Delivery Information
Goods are despatched using a standard next-day delivery with our courier who guarantee to deliver before 5.30pm as standard on weekdays and between 7am and 12 Noon on Saturdays. Rental Helium Cylinders are delivered by a third party network of agents covering the UK (These deliveries are only available Mon-Fri). Delivery to all UK Mainland addresses is currently charged at £4.95 with orders over £75 being delivered free of charge Mon-Fri. Saturday deliveries incur a delivery surcharge and orders over £75 do not qualify for free delivery on Saturdays.

Disposable Helium Cylinders and Balloon Kits cannot be delivered to Ireland, Northern Ireland, Scottish Isles, Isle of White, Isle of Man or any Non-Mainland address. Online orders for disposable helium cylinders or Balloon Kits, placed for non-mainland addresses may incur serious financial penalties from the Civil Aviation Authority from £350 upwards if Click4 is unable to halt the automated systems. Pressurised containers cannot be transported by air. Rental Helium Cylinders are available in some areas such as IOW, Northern Ireland - please call 0845 123 5835 for availability.

Balloon Orders for Non-Mainland addresses can be placed but will be subject to a delivery surcharge above the standard £4.95 - this will be quoted by telephone once your order is weighed. Generally these orders are delivered on a 1st Class Recorded service by Royal Mail. Orders can then be confirmed or cancelled and refunded.

Customers can place orders and specify during Checkout a future delivery date up to 12 months in advance. Our despatch system will automatically schedule your desired delivery.

Time-slots are not offered by third party delivery agents and so Click4 is only able to offer limited tracking assistance. We can pass-on requests but cannot be held to these arrangements as we have no direct control over drivers routes etc. Please ensure someone is available at the delivery point to sign for the goods on the day of requested delivery. Goods can be left unsigned, if during ordering, customers specify a ‘Leave Safe’ instruction which tells the delivery agent where to leave goods securely if no one is available to sign for receipt. This is expressly done at the customers own risk and Click4 accepts no liability for lost or stolen goods.

Customers are asked to specify an ideal delivery date for each order placed. Click4 Limited endeavours to meet all specified delivery dates subject to stock availability.

Additional Courier Penalties (Please read!)
In the event that a signature is unavailable at your specified delivery address, the courier will attempt to leave a card indicating that the delivery has been attempted. The card will also give details of the automated telephone line provided for customers to rearrange their delivery for another occasion. The courier will redeliver once more free of charge. If they are asked to redeliver a third time the customer will be charged an additional £4.95 by Click4 for each subsequent attempt.

Failed deliveries will automatically be rescheduled for the following day (Please note that an order failing on a Friday, which paid the Mon-Fri delivery rate, will be reattempted the following Monday). After two failed delivery attempts, the goods will be held by the courier for 4 days allowing the customer time to collect. After 4 days the goods will return to Click4 and incur a Return Fee of £12.95

Customers can arrange with the courier to collect their consignment from the nearest depot. When collecting goods, the person who ordered the goods must take some suitable ID with them to their local depot. If goods are not collected with 4 days or goods return after being refused at the delivery address, they will be returned to Click4. In this instance the customer will automatically be charged an additional £12.95 return-fee. If the customer would then like Click4 to re-despatch the goods, the customer must pay the return charge plus the prevailing delivery rate. Please do not leave goods with courier for longer than 4 days as this creates unnecessary charges to the customer, which Click4 incurs and must pass on.

Once an order is despatched, customers wishing to change a delivery address must pay a redirection charge of £12.95. Incorrect Delivery Postcode's specified with orders will automatically incur a redirection charge of £12.95 which is imposed by the courier and passed on by Click4. Alternatively, customers can then collect their consignment from the courier depot without charge within 4 days of despatch from Click4.

Please note that the Guaranteed Timed services provided by the courier are guaranteed by themselves, and not Click4. Should they not meet a deadline, Click4 will liase with the delivery company and endeavour to obtain compensation for the customer. Click4 however, cannot be held responsible for a Third Party guarantee as it is beyond our control. If goods arrive too late for an event, the best course of action is to sign for the delivery, to prevent the Return Fee and then return goods by 2nd Class Royal Mail or Royal Mail Standard Parcel service to Click4 for a refund. If Click4 or the delivery agent was at fault for the late delivery, then the Goods will be refunded (if unused) plus the outbound delivery charge paid. Click4 will attempt to compensate your return postage limited to £8.00 if a full receipt is provided.

Rental Helium Cylinders
These cylinders remain the property of Air Products Ltd at all times and can only be hired for a maximum of three months. Unused helium gas at the time of collection cannot be refunded as cylinders are emptied before being refilled to ensure that no contamination occurs for the next customer. CLICK4 does not ask for a financial deposit against the safe return of the cylinder. Instead we will send you a CYLINDER AUTHORITY FORM by email which outlines the Booking details and Replacement charges. This form must be signed and returned to us in order to complete your Booking. CLICK4 is unable to deliver any helium gas to you without a completed CYLINDER AUTHORITY FORM.

By placing your order you agree to the Replacement Charges outlined below. In the event of a lost/damaged cylinder or inflator, or additional delivery/collection visits, your credit card will be automatically billed. Lost, Damaged or unreturnable cylinders are charged at: PT10 £295.00 each  N10 £349.00 each N20 £349.00 each and N30 £425.00 each  |  Lost or damaged inflators £29.38  |  Additional Delivery or Collection visits / change of Address £19.95 per occurrence.  | Amendments to order £10.00 administration fee  |  Additional Rental: £8.95 per month/part month per cylinder applicable after the initial 30 day hire period. Additional Charges outlined above will be charged to your credit/debit card automatically which you authorise Click4 to do by placing your order.